If you’ve ever worried about the privacy of your sensitive data when seeking a computer or phone repair, a new study suggests you have good reason. It found that privacy violations occurred at least 50 percent of the time, not surprisingly with female customers bearing the brunt.
Researchers at University of Guelph in Ontario, Canada, recovered logs from laptops after receiving overnight repairs from 12 commercial shops. The logs showed that technicians from six of the locations had accessed personal data and that two of those shops also copied data onto a personal device. Devices belonging to females were more likely to be snooped on, and that snooping tended to seek more sensitive data, including both sexually revealing and non-sexual pictures, documents, and financial information.
“We were blown away by the results,” Hassan Khan, one of the researchers, said in an interview. Especially concerning, he said, was the copying of data, which happened during repairs for one from a male customer and the other from a female. “We thought they would just look at [the data] at most.”